Resume

• Successfully managed high volumes of customer inquiries through a live chat platform, addressing a wide range of vehicle-related concerns including sales, service, and parts.
• Provided real-time assistance to customers, answering questions about vehicle models, pricing, features, available services, parts availability, and appointment scheduling.
• Effectively communicated product information and service offerings to customers, promoting relevant products and services while maintaining a customer-centric approach.

• Provided Exceptional Customer Support for an Online Retail Account: • Efficiently managed high volumes of customer inquiries through live chat, addressing questions related to product information, order status, shipping, returns, and refunds.
• Offered basic technical support for software products, guiding customers through troubleshooting steps and resolving common software-related issues.
• Processed customer purchases and returns accurately and promptly, ensuring a smooth and seamless experience.
• Actively promoted relevant products and services, achieving sales targets while maintaining a customer-centric approach.

Proactively addressed and resolved a high volume of customer and hotel partner inquiries and complaints via various channels (phone and email). Utilize CRM systems and other relevant software to efficiently track and manage customer interactions, ensuring data accuracy and compliance.

First-year college undergraduate at Polytechnic University of the Philippines, majoring in Bachelor of Science in Accountancy. Focused on foundational accounting principles, including financial accounting.